How to register DEWA in your new home

How to register DEWA in your new Home


DEWA (Dubai Electricity and Water Authority) is the main utility provider in Dubai, responsible for the supply of electricity and water services. When moving into a new home in Dubai, it is essential to register with DEWA to ensure the seamless provision of these utilities. Registering with DEWA involves a straightforward process that can be completed efficiently by following a few simple steps. In this article, we will provide a comprehensive guide on how to conduct your DEWA registration in Dubai.

Step 1

Obtain Required Documents: Before starting the DEWA registration process, gather the necessary documents. These typically include:

  1. Emirates ID (resident visa)
  2. Passport copy with visa page
  3. Title deed or Ejari (rental contract) in your name
  4. Building completion certificate (for new properties)

Step 2

Visit a DEWA Customer Happiness Center: Once you have your documents in order, visit a DEWA Customer Happiness Center. Locate the nearest center to your new residence and be prepared for potential waiting times. It is advisable to check DEWA’s website or contact their customer service in advance for center locations, working hours, and any specific requirements.

Step 3

Complete the Application Form: At the DEWA Customer Happiness Center, approach the designated counter for new connections or registrations. Request an application form and fill it out accurately. The form will require personal information, property details, and contact information. Ensure that the details provided match the supporting documents.

Step 4

Submit Documents and Pay Security Deposit: Submit the completed application form along with the required documents to the DEWA representative. They will review the information and process the registration. At this stage, you will be required to pay a refundable security deposit, which varies depending on the property type (apartment or villa) and size. The deposit is typically paid in cash or through a credit card payment at the center.

Step 5

Installation and Meter Reading: After submitting the required documents and paying the security deposit, DEWA will arrange for the installation of the electricity and water meters at your new home. A DEWA technician will visit the property to install the meters and conduct a meter reading. This reading will serve as the starting point for your utility consumption.

Step 6

Activate DEWA Account: Once the installation is complete, DEWA will activate your utility account. You will receive a notification with your DEWA account number, which you can use for future reference and online services.

Step 7

Set Up a DEWA Online Account: To conveniently manage your DEWA services, it is recommended to create an online account. Visit the DEWA website and register your account using your account number and personal details. Through the online portal, you can access and manage your utility bills, make payments, and submit service-related requests.

Step 8

Paying DEWA Bills: DEWA bills are issued monthly or bi-monthly, depending on your meter reading cycle. You can receive your bills via email or access them through your online account. DEWA offers various payment options, including online payments through their website, mobile app, bank transfers, and payment kiosks available throughout Dubai.


Registering with DEWA is a crucial step when moving into a new home in Dubai. By following the step-by-step guide outlined above, you can ensure a smooth and efficient registration process. Remember to gather the required documents, visit a DEWA Customer Happiness Center, complete the application form, submit the documents, pay the security deposit, oversee the meter installation, activate your DEWA account, and set up an online account for convenient management of your utility services. Registering with DEWA promptly will ensure uninterrupted access to electricity and water services in your new Dubai home.



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